Privacy Policy

This Privacy Policy explains the basis on which we will handle any personal data, including but not limited to payment data, and other data that we collect from you, from other sources, or that you provide to us (referred to as 'data'), for the purpose of your access to and use of the Al Muwashi online store or mobile application (collectively referred to as the 'site'), and the services and applications (collectively referred to as the 'services'). We recognize the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding the data. By using our services, you agree to the handling of the data in accordance with this Privacy Policy. References to 'we', 'us', or similar in this Privacy Policy refer to Trans Emirates Livestock Trading LLC, and references to 'you' or 'the user' refer to you as an individual or legal entity, as applicable. What data may we collect from you? We may collect and process the following data: • Data that you provide by filling out forms on the site, including data provided when registering to use the site, subscribing to our services, posting materials, or requesting other services. • Data you provide when entering a competition or promotional offer on our site, completing a survey, voting, submitting reviews, testimonials, or feedback. • Data you provide to us, or that we may collect from you, when you report any difficulty encountered in using our site. • Records of correspondence if you contact us. • General, aggregated, demographic, and non-personal data. • If you download or use our mobile application, we may be able to access details relating to your location and your mobile device, including the unique identifier of your device. • Transaction details you carry out through our site and details of the fulfillment and delivery of the goods you ordered. • Details of your computer, including but not limited to, your IP address, operating system, and browser type, in addition to data related to your general use of the Internet (for example, by using technology that stores or accesses data on your device, such as cookies, conversion tracking codes, web beacons, etc. (collectively referred to as 'cookies')). • Your email address provided to us by third parties who confirmed they obtained your consent to share your email address. • Any other data we deem necessary to enhance your experience using the site. How will we use your data? We may use the data in the following cases: • To provide you with information, products, or services you request from us, or that we believe may interest you, where you have agreed to be contacted for such purposes. • To provide you with services based on your location, such as advertising, search results, and other customized content. • To fulfill obligations arising from any contracts entered into between you and any other party using our site, or between you and us. • To improve our services and provide better, more personalized services. • To ensure that content from our site is presented in the most effective manner for you and your device. • To notify you about changes to our site. • For any other reason we deem necessary to enhance your browsing experience. • To manage incentive programs and fulfill your requests for such incentives, and/or allow you to participate in competitions and notify you in the event of winning. Who can we disclose data to? Our customers’ data is a very important part of our business. Therefore, we only share data as described below and with companies that follow practices offering protections at least as strong as those described in this Privacy Policy: • Third parties. To provide our services, we may cooperate with other affiliated companies or non-affiliated service providers (e.g., logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). These companies may, in executing your transactions, store data in a digital wallet to make your use of our services more efficient. You understand the importance of allowing these companies access to relevant data to perform their tasks. We ensure these companies do not use the data for other purposes. We may also receive data from these companies (e.g., delivery details and updated addresses) to use it (e.g., to update our records and deliver goods relating to your purchases). By using the site, you consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers regardless of their geographic location, provided these companies are contractually obligated to respect data privacy. • Marketing and promotional offers. We may also use the data to provide you with information about goods and services that may interest you, as well as to enhance your browsing and usage experience, service messages, new features, improvements, special offers, and relevant events. We may contact you through various channels, including but not limited to email, web notifications, posts, phone calls, app messages, and news feed updates. We may allow third parties to use the data, e.g., we may provide data to advertisers to help them reach their target audience, enabling us to meet our commitments to advertisers (e.g., by displaying their ads to the targeted audience). In addition, participation in some competitions and promotions may require you to provide additional data. For example, if you win a competition, you may be asked to provide more personal data to verify your eligibility and deliver the prize. Such data collection may be conducted by us, participating sponsors, or vendors of the promotions. Please note that you should review the privacy policies of such third parties to understand how they may use any data they collect. • Business transfers: In the event that our company or substantially all of its assets are acquired, customer data will be one of the transferred assets. • Protecting our site and others: We disclose customer account and other personal data when we believe disclosure is appropriate to comply with the law, law enforcement investigations, or to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for purposes such as fraud protection and credit risk reduction. Please note that our site may occasionally contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check those policies before submitting any personal data or other information to them. How do we store your data? The data we collect from you may be transferred to or stored at a location outside the United Arab Emirates and Kuwait. It may also be processed by staff operating outside the UAE and Kuwait but working for us or one of our suppliers. Such staff may be engaged in fulfilling your order, processing payment details, and providing support services. We will store the data for as long as necessary in accordance with this Privacy Policy or if required to comply with any law. Data may be transferred, stored, processed, and used by our affiliates or non-affiliated service providers in one or more countries outside your country of residence. Your payment data may also be transferred and stored by our affiliates to process payments and provide technical support. What security measures do we apply? We take the necessary technical, commercial, technical, and administrative steps to ensure that data is handled securely and in accordance with this Privacy Policy, to protect the data from unauthorized access, alteration, disclosure, or destruction. For example, we may use encrypted electronic technology to protect data while it is being transmitted to our site, in addition to external firewalls and host-based firewalls on our servers to defend against malicious attacks. Only employees, service providers, and agents who need to know the data to perform their job will be allowed access to it. It is important for you to protect your password and the device you use to access our site to prevent unauthorized access by others. You are solely responsible for keeping your password completely confidential. For example, make sure to log out after finishing using a shared device. Unfortunately, data transmission over the Internet is not completely secure. While we will do our best to protect data, we cannot guarantee the security of data transmitted to our site, and you bear the risks of transmitting any data. How can you access and modify your data? You can access a wide range of your account and transaction data with the site for viewing and, in some cases, updating. Examples of data you can easily access on the site include: • Updated data regarding your recent orders. • Personal identification data (including name, email, password, correspondence, and personal advertising preferences). • Payment settings (including credit card information). • Email notification settings. You may opt out of receiving our marketing messages in the future at any time by adjusting your customer communication preferences via the unsubscribe link in emails. To shop via the mobile app, you will need to adjust your notification settings in your phone’s general settings. In addition, our system will set cookies when you log in to ensure a smooth user experience. You can disable cookies by changing your browser settings. Disabling cookies may affect the functionality of our site, and you may not be able to access or use some or all features of the site. For example, performance cookies collect information about how you use the site (e.g., pages you visit most often), allowing us to provide you with relevant and targeted options that enhance your browsing experience. We may retain a copy of the data for legal compliance purposes, especially when you update your information, as we keep a copy of previous data for recordkeeping. What if we change our Privacy Policy? Our business is constantly evolving, so our Privacy Policy may also need to change accordingly. We will post the current version of this Privacy Policy on the site, and it will remain effective from the time it is posted on the site or from any effective date we specify. We may periodically send reminder emails of our notices and terms, but you should check our site frequently to review recent changes. You must regularly review the Privacy Policy. Your continued use of the site after any changes will be deemed as your acceptance of the modified Privacy Policy. How can you contact us? If you have any inquiries regarding your data on the site, please contact us at supportuae@kltt.com.kw with a detailed description of your queries, and we will respond and handle them. Rights ©